Refund and Cancellation Policy

1. Right of withdrawal (7 days)

Because the purchase is made online, you can withdraw from the subscription within 7 (seven) calendar days of the purchase or first charge, without giving a reason, and receive the full amount paid, under art. 49 of the Brazilian Consumer Protection Code and Decree 7,962/2013. If the laws of your country grant you a longer period, it applies.

If the subscription started with a free trial, the 7 days count from the first charge.

2. Cancelling a subscription

• You can cancel at any time, without penalty, in the subscription portal in your account or by emailing [email protected]. We will send you a cancellation confirmation.
• After cancelling, automatic renewal stops and you keep access until the end of the period already paid.
• After the 7-day period, there is no pro-rata refund of the current period, except in the cases of section 3.

3. Other refund cases

• duplicate or wrongful charges;
• a technical failure on our side that prevents access to the purchased content and is not fixed within a reasonable time;
• account closure by us without a breach of the Terms on your part (pro-rata refund of the unused period);
• other cases provided by consumer protection law.

4. How to request

Email [email protected] from your account email, with the subject “Refund” and, if possible, the date and amount of the charge. We will reply within 5 business days.

5. How the money is returned

• Refunds are made to the same payment method used.
• Credit card: we request the reversal from the card company within 5 business days of approval; the credit appears on one of your next statements, depending on the card issuer.
• Pix or bank slip (boleto), when offered: returned within 10 business days to the original account or another account in your name.

Access to paid content ends when a full refund is processed.

6. Chargebacks

If you do not recognize a charge, please talk to us before disputing it with your bank: we usually solve it faster. Open disputes may suspend access to paid content until resolved.

7. Supplier

62.101.105 CAUA DE MORAIS, a Brazilian company registered under CNPJ no. 62.101.105/0001-94, located at Rua Confissão, 191, Casa 2, Gleba do Pêssego, São Paulo - SP, CEP 08265-230, Brasil. Email: [email protected].